NL Editorial
telecom | 06/23/2005 4:00 am EDT
The opinions expressed in this editorial are those of the author and do not necessarily reflect those of Decima Reports. The 12-month no-contact period that the CRTC mandated with respect to winback rules needs to be revisited, not only with respect to traditional telephone services but also for emerging Voice over IP services. Four incumbent telephone companies – TELUS, Bell, SaskTel and Aliant – have all launched appeals of the provision. At one time in our telecom history, it only seemed fair to protect new competitors from the power of the incumbent. They needed to establish themselves in a market where they were starting from scratch, trying to capture enough market share to make enough money to recoup investment. In this environment, there needed to be some restrictions put on the incumbent carrier’s ability to incent subscribers to remain with the ILEC. It’s not that a no-contact period doesn’t have merit, because it does. It just doesn’t anymore in Canada. The issue at play here is that the
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